The Soapbox Science Brussels Website is written by the Soapbox Science Brussels local organising team and depends on the Royal Observatory of Belgium (hereafter “ROB”) which is the host institute of Soapbox Science Brussels.
The responsible editor of all the ROB websites is Ronald van der Linden, General Director.
The following documents and statements apply to all of the ROB websites, including the Soapbox Science Brussels website:
Complaints
If you have any complaint related to the Soapbox Science Brussels events and activities, you can send a formal complaint to the organisers of Soapbox Science Brussels
By e-mail to
klachten-plaintes-as@oma.be
By post to
Royal Observatory of Belgium
To the attention of Mr Michel Hanjoul
Complaints Coordinator
Avenue Circulaire, 3
1180 Brussels
Your complaint will be treated in strict confidence.
Admissibility of complaints
A complaint must be lodged within thirty calendar days of the facts that are the subject of the complaint. A complaint lodged after this period will not be processed.
How is a complaint handled?
After your complaint has been registered and found admissible by the complaints coordinator, you will receive confirmation that your complaint has been received.
Your complaint will be forwarded to the relevant departments and individuals who will examine the content of your complaint. The Royal Observatory of Belgium ensures that complaints are dealt with within thirty calendar days of receipt. You will receive a reasoned reply by e-mail or by post.
The Federal Ombudsman
If, despite our best efforts, you are not satisfied with the way we have dealt with your complaint, you can contact the Federal Ombudsman, 48 bte 6, rue de Louvain, 1000 Brussels.